Terms & Conditions

Please read these terms and conditions carefully, print and keep a copy of them for your reference.

These terms and conditions apply to all customer orders.

Customers must accept these terms and conditions before any order is accepted by us.

If customers need to contact us relating to goods orders, please e-mail us at shop@easyobdtools.com

If customers need to contact us relating to technical issues with the goods or software then please use our support forums and/or support contact pages.

EasyObdII software is supplied under licence from EasyObdII.com

MAKING A CONTRACT WITH US

When a customer places an order with us, they are making an offer to buy goods. Once payment has been made by the customer and authorised by us an order / payment confirmation email is sent to the customer. This email is our acceptance of the customer’s order and forms the contract between us and the customer.

We reserve the right to cancel any customer order when there is reasonable doubt concerning the integrity of that order.

HOW TO PLACE ORDER

Prior to purchasing, customers are asked to create an account providing essential information, such as name, address, email and phone number.

The customer can then select goods to order from our online shopping system and pay via our online checkout.

The method of payment is via our online payment system only.

All online payments are processed by a 3rd party secure payment gateway.

Customer information is strictly used for internal purposes and will never be used for any kind of marketing or advertising purposes.

It is the customer's responsibility to provide the correct information and update their account in case of relevant changes.

Incorrect information provided by the customer leading to incorrect order processing, is the responsibility of the customer.

We reserve the right to cancel any customer order when there is reasonable doubt concerning the integrity of that order.

DELIVERY

There are no delivery charges.

We aim to ship goods within 1 working day of receiving payment. Whilst we do not guarantee delivery times you can expect to receive the goods between 5-10 working days from payment date depending on your location.

Please note: for International deliveries, we ship via Royal Mail International Tracked service which can take up 20 working days.

If the goods are lost or damaged in transit, please let us know promptly.

International customers may be charged customs fees by their country. Sometimes goods are held by Customs, if you have not received your goods within 15 working days, please contact us.

Software is supplied via online download only and will be available once the scan tool has been shipped. The software download will be available for 90 days from the date of the scan tool order. It is important that the downloaded software is kept safe and backed up as software loss after 90 days will become chargeable.

CANCELLATION AND RETURNS (EU BASED CUSTOMERS ONLY)

Customers based in the EU can give us written notice to cancel their order any time up to 7 working days after delivery.

To cancel, customers will need to give us notification in writing of contract cancellation before returning the product back to us, this must be done via the customer's registered online account.

Customers do not have to give any reason for cancellation, though a brief explanation will help us to improve the service we offer to customers in the future.

On receipt of customer’s notice of contract cancellation, customer care will email you a Returns Merchandise Authorization (RMA) number.

If customers cancel, they must return the goods to us at their own expense.

We recommend that customers insure the return shipment as they are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them.

We also recommend that customers use a secure, trackable means to return their order to us at Customer Service, EasyObd Tools Ltd, 17 Rusland Close, Chandlers Ford, Hampshire, SO53 1SD, and that customers retain proof of sending, in case of a dispute.

All items must be returned unused, in their original condition and from the country that the order was delivered to.

If customers fail to return the goods, we will collect them, charging them the direct cost of collection. If customers fail to take reasonable care of the goods before they are returned to us resulting in any damage or deterioration they will be charged for the reduction in value.

This cancellation policy does not apply to any software, once our system confirms the software has been downloaded or the security seal has been broken it is exempt from the right to cancel.

We will refund the full value of your order minus any stated software related costs within 30 days of receiving your notice of contract cancellation.

Please note customers may only use their right to cancel the order under this cancellation policy if they give us formal written notice of cancellation within seven working days of receiving the order, as described above.

HARDWARE WARRANTIES for OBDLink SX / LX  , EasyMAS Pro devices and Windows Tablets

1. OBDLink SX / LX Devices

The OBDII Link hardware sold by us have an industry best 3 year warranty. The warranty is valid for three years, starting from the date on the customers invoice.
 
The goods will be repaired or exchanged with no charge.

Any customers with faulty goods will need to complete a returns authorisation before shipping the product back to us, this can be done via the customer's registered online account.

Products returned without an accompanying Return Authorization (RMA) may not be accepted.

2. EasyMAS Pro Devices

DEFINITIONS : -

(b) “You” means either an individual person or a single legal entity.
(c) “EOBDT” means EasyObdTools Ltd. registered in England.
(d) “Software” means only the EasyMAS Software program(s) and corresponding documentation, associated media, printed materials, and online or electronic documentation.
(e) “Hardware” means any EasyMAS Pro device.
(f) “Warranty Period” means a period of three (3) years from the date of EOBDT’s shipment of the Hardware.
(g) “RMA” means return material authorisation.

LIMITED HARDWARE WARRANTY

EOBDT warrants that the Hardware components of its Hardware shall be free from material defects in design, materials, and workmanship and will function, under normal use and circumstances, in accordance with the documentation provided, for the Warranty Period.
After the Warranty Period, certain RMA services, as provided by EOBDT (which are not covered under this warranty), are available for all Hardware pursuant to a purchased and active EOBDT support agreement.

Your sole and exclusive remedy, and EOBDT’s sole and exclusive liability for defective Hardware components, shall be that EOBDT, subject to the terms and conditions of this Section 1, and solely upon confirmation of a defect or failure of a Hardware component to perform as warranted, shall at its sole option, either repair or replace the nonconforming Hardware component or return of the price paid for the Hardware. All replacement parts furnished to You under this warranty shall be refurbished and equivalent to new, and shall be warranted as new for the remainder of the original Warranty Period. If a Hardware failure occurs in the first 30 days from the product’s shipment, EOBDT will replace it with new part or full unit as may be needed. All defective parts, which have been replaced, shall become the property of EOBDT. All defective parts that have been repaired shall remain Your property. This warranty gives You specific legal rights. You may have other rights that vary from state to state.

EXCLUSIONS

The foregoing warranties and remedies shall be void as to any Hardware damaged or rendered unserviceable by one or more of the following :-
(a) Improper or inadequate maintenance by anyone other than EOBDT.
(b) Software or interfacing supplied by anyone other than EOBDT.
(c) Modifications, alterations or additions to the Hardware by personnel not certified by EOBDT to perform such acts, or other unauthorised repair, installation or opening or other causes beyond EOBDT’s control.
(d) Unreasonable refusal to agree with engineering change notice programs.
(e) Negligence by any person other than EOBDT.
(f) Misuse, abuse, accident, electrical irregularity, theft, vandalism, fire, water or other peril.
(g) Damage caused by containment and/or operation outside the environmental specifications for the Hardware.
(h) Alteration or connection of the Hardware to other systems, equipment or devices (other than those specifically approved by EOBDT) without the prior approval of EOBDT.
(i) Any use that is inconsistent with the user documentation supplied with the Hardware.
The warranty period is not extended if EOBDT repairs or replaces a warranted product or any parts. EOBDT may change the availability of limited Hardware warranties, at its discretion, but any changes will not be retroactive.

3. Windows Tablets

Any third party Windows Tablets will have a 1 year manufacturer standard warranty.

Driver Safety

If any goods or software are to be used whilst a vehicle is in motion then it must be operated by a non-driving passenger.

Legal Rights

Customers legal rights are not affected by these terms and conditions.

Changes to these terms and conditions

We may change our terms and conditions at any time, so please do not assume that the same terms and conditions will apply to future orders.

E&OE